Refund-Policy - BrainSpeak® Store


Refund Policy

All return/refund requests must be presented in writing to within 30-days of purchase to be considered. may, at our discretion, honor requests for refunds presented in writing within 30-days of purchase for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. Contact BrainSpeak Support ( immediately if you have log-in or download issues. If we are unable to resolve your issue, recommends that you contact the support team for your browser provider, as ensures that our programs can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the programs: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check the free samples ( before making a purchase.

In all cases, you must use the program you purchased as instructed to be considered eligible for a refund. Do not purchase products that you do not intend to use and never purchase products that you can not afford.

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