All return/refund requests must be presented in writing to firstname.lastname@example.org within 30-days of purchase to be considered.
http://brainspeakstore.com may, at our discretion, honor requests for refunds presented in writing within 30-days of purchase for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, http://brainspeakstore.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Contact BrainSpeak Support (http://brainspeak.zendesk.com) immediately if you have log-in or download issues. If we are unable to resolve your issue, http://brainspeakstore.com recommends that you contact the support team for your browser provider, as http://brainspeakstore.com ensures that our programs can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the programs: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check the free samples () before making a purchase.
In all cases, you must use the program you purchased as instructed to be considered eligible for a refund. Do not purchase products that you do not intend to use and never purchase products that you can not afford.
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